Refund policy

Return & Refund Policy

At PawPerfect, we want you and your pet to be happy with your purchase. If you’re not completely satisfied with your order, we’re happy to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must:

  • Be unused and in their original condition
  • Be returned in the original packaging when possible
  • Not show signs of use, damage, or wear
  • Include proof of purchase or your order number

Because our products are pet-use items, we cannot accept returns of products that have been used or that show signs of use.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Please include your order number and photos of the item and packaging so we can make it right.

Depending on the situation, PawPerfect may provide a replacement or a full refund.

Return Shipping

For returns due to a change of mind or personal preference, the customer is responsible for return shipping costs.

If an item is defective, damaged during shipping, or we sent you the wrong item, PawPerfect will work with you to resolve the issue and may provide a prepaid return label when appropriate.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.

Original shipping charges, if any, are generally non-refundable unless the return is due to an error on our part or the item arrived damaged or defective.

Non-Returnable Items

Items that have been used, damaged after delivery, or returned outside the 30-day return period are not eligible for a refund.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible. We cannot guarantee that an order can be canceled once it has entered processing or has been shipped.

Questions About a Return?

Please contact us through our Contact page and include your order number and a brief description of the issue. We’ll be happy to help.